Human Resource
Create a HR/Operations Policy to Improve Service Quality Metrics
How can frontline healthcare workers do their best work?
Certified by
Human Resource Manager (Generalist)
Healthcare Diagnostics
Menterns at work
Time Commitment
Submit First Draft in 15 days
30 days
Tools you’ll learn
Here’s What You Work On
About the Company
Tested Healthcare is a healthcare logistics company that is solving last mile operations in the medical diagnostics industry. They offer the service of home-sample collection of blood/urine to be tested at diagnostic labs, thereby increasing customer convenience. The cornerstone of their service delivery is their cadre of phlebotomists who travel more than 1250kms everyday to collect and deliver samples of blood and urine from the homes of patients to diagnostic labs. They have an over 70% repeat-patient booking rate on a day-to-day basis and now aspire to replicate this success by taking their operations to scale.
the following work techniques
Service quality metrics for healthcare diagnostic personnel
Operations and service parameters in a hyperlocal business model
Learn more about our Menternship Principle
Bridging the gap
India's public and private healthcare system employ more than 300 million frontline healthcare workers. The frontline workers are the people who facilitate health services for the people of the country. They are usually not trained medical practitioners like doctors and nurses. Instead, they specialize in mobilising communities, spreading awareness about government's public health services or as in the case of healthcare professionals we will work for in this menternship - collecting samples of blood, urine, etc to facilitate diagnosis. Most frontline workers work with the government or private firms on a part-time basis. While the success of most healthcare initiatives is dependent upon efficiency of frontline workers - a firm faces many challenges in tracking and improving their productivity.
the following skills
Compensation and benefits
Critical Evaluation Skills (HR)
Performance Management
Learn more about our Menternship Principle
Expected output
In this menternship, you will conduct an in-depth analysis of frontline healthcare workers known as phlebotomists and prepare HR policy for tracking and improving their performance.
the following deliverables
Report on Operations/HR Policy practices for productivity
HR Policy on improving service quality of frontline healthcare staff
Learn more about our Menternship Principle
What you’ll need before starting
Basic statistical analysis of survey-based findings
Why Do Menternships?
Each Menternship experience is powered by the MentorMind experiential learning model. We empower you as a Mentern to produce your own unique real work output through mentoring, deep-learning & applying your learnings to work.
All our Menternships are co-created with companies. They are designed for real-time work in the corporate function which allows all levers of a work experience to flourish in your Menternship experience.
You get access to a guild of industry mentors with remarkably diverse experience in their fields. Mentors help you with expert advice, domain guidance or to understand a specific task better. Moreover, you can always depend on our community of menterns, MentorMind Garage, to seek assistance from your co-menterns, guides & mentors!
Successfully completing a Menternship is no less that having practical, hands-on work experience. You earn a Certificate of Recognition from the Menternship partner company which can be showcased on your CV or your LinkedIn as a proof of your real skills!
As a Certified Mentern you earn a spot in the exclusive Mentern Perks Club, a MentorMind community that opens up networking amongst menterns from across the globe. MentorMind empowers the community with our amazing Perks Club guides, Do-With-Us workshops & access to work opportunities with our Corporate Partners!
Meet Our Certified Menterns
It was amazing! I learnt so many things like creating engagement on social media platforms. The 1:1 with mentors were super helpful. I learnt how to create Instagram ads, identify goals & do competitor analysis- so many things.
There was a lot of interactive sessions with Mentors. The Menternship I completed gave me a new perspective to how work has to be done. I truly enjoyed working with real figures & actual industry case studies. 
My experience was great as I got a chance to explore subjects like Analytics which are difficult to look for. The Menternship allowed to get subject knowledge and see what goes behind the making and delivering of a product.
My experience was very useful as I learnt so much about Fleet Management & Digital Marketing connected to the real-world scenario. I learnt how to actually work with social media channels like IG & Facebook. 
Create a HR/Operations Policy to Improve Service Quality Metrics
How can frontline healthcare workers do their best work?
Explore our curated Resource Hub
Get Guidance in One-on-One Mentor Hours
Ask Questions in our Biweekly AMA
Resolve all doubts on Mentor Support Chatbox
Get Actionable Mentor Feedback on your work
Learn & Network at the exclusive Mentern Perks Club