Human Resource

Create a HR/Operations Policy to Improve Service Quality Metrics

How can frontline healthcare workers do their best work?

Certified by

Role

Human Resource Manager (Generalist)

Industry

Healthcare Diagnostics

Menterns at work

180

Level

Intermediate

Time Commitment

Submit First Draft in 15 days

Duration

30 days

Tools you’ll learn

This Menternship is a part of

Human Resource Portfolio

Here’s What You Work On

About the Company

Tested Healthcare is a healthcare logistics company that is solving last mile operations in the medical diagnostics industry. They offer the service of home-sample collection of blood/urine to be tested at diagnostic labs, thereby increasing customer convenience. The cornerstone of their service delivery is their cadre of phlebotomists who travel more than 1250kms everyday to collect and deliver samples of blood and urine from the homes of patients to diagnostic labs. They have an over 70% repeat-patient booking rate on a day-to-day basis and now aspire to replicate this success by taking their operations to scale.

Explore

the following work techniques

Service quality metrics for healthcare diagnostic personnel

Operations and service parameters in a hyperlocal business model

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Bridging the gap

India's public and private healthcare system employ more than 300 million frontline healthcare workers. The frontline workers are the people who facilitate health services for the people of the country. They are usually not trained medical practitioners like doctors and nurses. Instead, they specialize in mobilising communities, spreading awareness about government's public health services or as in the case of healthcare professionals we will work for in this menternship - collecting samples of blood, urine, etc to facilitate diagnosis. Most frontline workers work with the government or private firms on a part-time basis. While the success of most healthcare initiatives is dependent upon efficiency of frontline workers - a firm faces many challenges in tracking and improving their productivity.

Apply

the following skills

Compensation and benefits

Critical Evaluation Skills (HR)

Performance Management

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Expected output

In this menternship, you will conduct an in-depth analysis of frontline healthcare workers known as phlebotomists and prepare HR policy for tracking and improving their performance.

Create

the following deliverables

Report on Operations/HR Policy practices for productivity

HR Policy on improving service quality of frontline healthcare staff

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What you’ll need before starting

Basic statistical analysis of survey-based findings

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Meet Our Certified Menterns

It was amazing! I learnt so many things like creating engagement on social media platforms. The 1:1 with mentors were super helpful. I learnt how to create Instagram ads, identify goals & do competitor analysis- so many things.

There was a lot of interactive sessions with Mentors. The Menternship I completed gave me a new perspective to how work has to be done. I truly enjoyed working with real figures & actual industry case studies.

My experience was great as I got a chance to explore subjects like Analytics which are difficult to look for. The Menternship allowed to get subject knowledge and see what goes behind the making and delivering of a product.

My experience was very useful as I learnt so much about Fleet Management & Digital Marketing connected to the real-world scenario. I learnt how to actually work with social media channels like IG & Facebook.

Create a HR/Operations Policy to Improve Service Quality Metrics

How can frontline healthcare workers do their best work?

Explore our curated Resource Hub

Get Guidance in One-on-One Mentor Hours

Ask Questions in our Biweekly AMA

Resolve all doubts on Mentor Support Chatbox

Get Actionable Mentor Feedback on your work

Learn & Network at the exclusive Mentern Perks Club