Opportunity:
Hostel’s do not mean stuffy dorms and bare essentials anymore. Backpackers hostels across the country have transformed tourism in India. They are not just a place of accommodation, they are hubs where people from various parts of the country and even the world get to hang out. Piggy Hostel’s is one such destination in Goa which offers affordable and comfortable stays to travellers. With the advent of workations, hostels are more popular now than ever before.
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Problem:
While there are many hostels popping up, there are a few that are the cult favourites of travellers and for a reason. Facilities offered, round the clock support and the crowd that a hostel draws play a huge role in its popularity. Collecting and analysing customer reviews is a crucial competitive advantage for a hostel trying to up its game.
Deliverable:
In this menternship, you will create a quality improvement plan by studying the customer reviews of Piggy Hostels to increase their customer satisfaction.