Operations

Develop A Quality Improvement Plan To Increase The Customer Satisfaction Of Piggy Hostel's Guests

It's a budget hostel in Goa. It is not the only one (obviously). So, what can the hotel staff do to earn the loyalty of their guests?

Certified by

Role

Operations Manager

Industry

Hospitality

Menterns at work

Level

Intermediate

Time Commitment

Submit First Draft in 15 days

Duration

30 days

Tools you’ll learn

Here’s What You Work On

About the Company

Hostel’s do not mean stuffy dorms and bare essentials anymore. Backpackers hostels across the country have transformed tourism in India. They are not just a place of accommodation, they are hubs where people from various parts of the country and even the world get to hang out. Piggy Hostel’s is one such destination in Goa which offers affordable and comfortable stays to travellers. With the advent of workations, hostels are more popular now than ever before.

Explore

the following work techniques

Backpacker’s hostel industry

Customer satisfaction

Voice of Customer table

Sentiment analysis

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Bridging the gap

While there are many hostels popping up, there are a few that are the cult favourites of travellers and for a reason. Facilities offered, round the clock support and the crowd that a hostel draws play a huge role in its popularity. Collecting and analysing customer reviews is a crucial competitive advantage for a hostel trying to up its game.

Apply

the following skills

Operations Management

Project Management

Quality Management

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Expected output

In this menternship, you will create a quality improvement plan by studying the customer reviews of Piggy Hostels to increase their customer satisfaction.

Create

the following deliverables

Needs assessment report

Quality improvement plan

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What you’ll need before starting

Looks like you don’t need anything to start this Menternship, so go ahead and enroll yourself now!

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Meet Our Certified Menterns

It was amazing! I learnt so many things like creating engagement on social media platforms. The 1:1 with mentors were super helpful. I learnt how to create Instagram ads, identify goals & do competitor analysis- so many things.

There was a lot of interactive sessions with Mentors. The Menternship I completed gave me a new perspective to how work has to be done. I truly enjoyed working with real figures & actual industry case studies.

My experience was great as I got a chance to explore subjects like Analytics which are difficult to look for. The Menternship allowed to get subject knowledge and see what goes behind the making and delivering of a product.

My experience was very useful as I learnt so much about Fleet Management & Digital Marketing connected to the real-world scenario. I learnt how to actually work with social media channels like IG & Facebook.

Develop A Quality Improvement Plan To Increase The Customer Satisfaction Of Piggy Hostel's Guests

It's a budget hostel in Goa. It is not the only one (obviously). So, what can the hotel staff do to earn the loyalty of their guests?

Explore our curated Resource Hub

Get Guidance in One-on-One Mentor Hours

Ask Questions in our Biweekly AMA

Resolve all doubts on Mentor Support Chatbox

Get Actionable Mentor Feedback on your work

Learn & Network at the exclusive Mentern Perks Club