Develop A Quality Improvement Plan To Increase The Customer Satisfaction Of Piggy Hostel's Guests
Assess customer satisfaction by analysing customer reviews and develop a quality improvement plan for a backpacker’s hostel chain
About this Menternship
Hostel’s do not mean stuffy dorms and bare essentials anymore. Backpackers hostels across the country have transformed tourism in India. They are not just a place of accommodation, they are hubs where people from various parts of the country and even the world get to hang out. Piggy Hostel’s is one such destination in Goa which offers affordable and comfortable stays to travellers. With the advent of workations, hostels are more popular now than ever before.
While there are many hostels popping up, there are a few that are the cult favourites of travellers and for a reason. Facilities offered, round the clock support and the crowd that a hostel draws play a huge role in its popularity. Collecting and analysing customer reviews is a crucial competitive advantage for a hostel trying to up its game.

In this menternship, you will create a quality improvement plan by studying the customer reviews of Piggy Hostels to increase their customer satisfaction.
Why take up this Menternship?
On completing this Menternship, you will learn about
You will explore:
Operations management
Backpacker’s hostel industry
Customer satisfaction
Voice of Customer table
Sentiment analysis

You will apply:
Championing the customer
Strategic planning

You will create:
Quality improvement plan
Expected Output
  1. Report on Piggy Hostels
  2. Report on General Operations of a Hostel Setup
  3. Report on Customer Satisfaction
  4. Voice of Customer (VoC) Table
  5. Sentiment Analysis Report
  6. Report on Quality Improvement (QI)
  7. Quality Improvement Plan for Piggy Hostels
  8. Video of Self
Develop A Quality Improvement Plan To Increase The Customer Satisfaction Of Piggy Hostel's Guests
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