In this menternship, you will be developing a quality improvement plan for Piggy Hostel based on the customer reviews. You will have to assess the customer satisfaction based on the customer reviews provided, by creating a VoC (voice of customer) table to streamline the data collected. The next step would be to transform the VoC table into actionable steps using Sentiment Analysis.
Once the steps are derived, you will have to develop a Quality Improvement plan based on the PDSA method to put the insights into action.
Piggy Hostel is a budget accommodation hostel chain in Goa, providing a safe and comfortable stay to backpackers and all travellers alike. Hostels differ from hotels in the sense that they offer the option of a shared dormitory apart from private rooms, thus making it budget-friendly.