The Deccan Burgers is a cloud kitchen based in Hyderabad. A cloud kitchen has no physical space for dine-in and is a delivery-only restaurant. It relies on online orders that are placed through online food aggregators or an online ordering enabled app or website.
In this menternship, you will be using the principles of Six Sigma to formulate a quality management plan for The Deccan Burgers. Six Sigma is a quality-control methodology developed in 1986 by Motorola, Inc. Six Sigma is a set of management tools and techniques designed to improve business by reducing the likelihood of error.
You will have to assess customer satisfaction through the customer reviews that have been provided to you. You will have to create a voice of the customer (VOC) table to understand the prominent problem. The next step would be to find the underlying cause behind the problem and developing a strategy to fix the problem.